This section contains complete information about the job responsibilities of a customer service, tips on how to write a customer service resume, customer service resume template and a sample customer service resume. Hope this section guides you in writing your own resume.
Introduction
Customer service is involved with the activities designed to enhance the level of customer satisfaction. The activities may include responding to customer inquiries and making sure that any problems they are experiencing are resolved; providing information that helps customers to make purchasing decisions and many other tasks as required. Employment is projected to grow faster than average, and job prospects should be good for customer service job positions. Resume is the main factor that employer considers to select the applicants for interview. You should have a well framed resume that presents the information clearly and quickly to help you land in your desired customer service job.
Customer Service
The main purpose of a customer service is to interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. The major responsibilities of a customer service employee is to deal directly with customers either by telephone, electronically or face to face; handle and resolve customer complaints; process orders, forms, applications and requests; keep records of customer interactions and transactions; communicate and coordinate with internal departments and many other responsibilities as required.
Customer Service Resume
Your customer service resume must stress on your potentialities and must convey the employer to call you for an interview. You need a powerful resume to open doors for you in your job search. Putting together all your skills, accomplishments and education in a resume is a very serious business.
How to Write a Customer Service Resume
Analyze customer service job ads and then create and use customer service oriented skill headings and job titles to enhance the success of your Customer Service resume. Identify the skills needed by the employer and mention in your resume how your skills solve the needs of the employers.
Customer service field is directly involved with the handling of customer queries, resolving their problems and getting business from them. So, you need to have great marketing and convincing skills and your resume should mention such skills clearly.
Customer service is all about having good communication skills so that you can deal properly with the customers. If you have any extra experience that will help you perform well in the customer service field, such as you have attended public speaking classes or performed any volunteer work in which you worked with people from diverse backgrounds, then include this information in your resume. It will give a good impression to your prospective employer.
Be honest and be accurate. Don't exaggerate your experience, your education or anything else on your resume. Emphasize the parts of your experience that are important for the job and make you an ideal match. Be concise. Make your resume limited to two pages and include keywords that can get your resume successfully scanned in a computer.
Proof read your resume by someone you trust. Revise your resume for each job position you are applying for. You should also revise your resume to keep it up to date with your latest experience.
